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*PODS® NPS was provided by Comparably as of Jan 20222 and can be found here

What is a Net Promoter Score?

At a glance, this diagram shows that STORsquare is a superior option for your portable storage needs against PODS®, but what really is a Net Promoter Score? A Net Promoter Score (NPS for short) is a metric used to measure customer satisfaction based on one simple question:

“How likely is it that you would recommend this business to a friend?“

How does Net Promoter Score work?

Customers rate their likelihood of referring a company on a scale of 0 (not at all likely) to 10 (extremely likely). Their responses place them in one of three categories: Detractors, Passives, or Promoters.

NPS = % Promoters – % Detractors

What is a a Good Net Promoter Score?

While different industries have varying benchmarks, one thing remains the same between them all. Being in the negative means you need a lot of improvement. The scale below shows the industry benchmarks and where STORsquare and PODS NPS score puts them.

Why is STORsquare’s NPS score so much higher than PODS®?

STORsquare is an Atlanta-owned and operated company with a business model that focuses on superior customer service. Here is a quick clip from one of STORsquare’s founders explaining what sets us apart and how our business model is different from the rest. You can expect the same great support each and every time you call us, which can’t be said about our PODS.

Call us today to see for yourself 1-844-888-STOR.

See what our customers have to say

 5/5

"Working with Storsquare was great! They were very responsive, I loved the straightforward pricing, and the quality of the unit was way better than we had when we used PODS last year. They don’t brag about it, but their doors are 2 actual doors that open outwards, making them WAY easier to load/unload than the roll-doors that PODS use. Our units were clean, arrived on or before our scheduled window, and they were flexible when our closing date changed and we need to adjust. Would definitely recommend! "

Alex Saville STORsquare Customer

Read more of our google reviews

The STORsquare Difference

Our NPS score reflects that STORsquare far surpasses all of our competition. We believe that is true because our business model is is built around customer experience. Here is a quick clip from one of STORsquare’s founders explaining what sets us apart and how our business model is different from the rest